Workplace Culture – Moving your Dental Practice from Stressed to Blessed

About this Seminar

The concept of a dental practice culture encompasses many different characteristics of the business. Culture has visible components in the way that a dental office looks and how employees dress, but it really thrives in the attitudes of employees, in the setting of goals and in the communication of business values to patients, suppliers and staff.

This workshop helps dental professionals improve their dental practice culture and success. People from different backgrounds, cultures, countries, sexes, ages have different approaches to communication, motivation and idea creation – by expanding your awareness of clinic culture, you can create as much opportunity for patients and staff to feel comfortable, cared for, empowered and respectful.

More specifically, it will enable participants to enhance their workplace culture in their dental practice for:

• Improving the patient experience and attracting new patients


• Providing better patient care


• Increasing employee satisfaction and retention


• Fostering problem-solving skills


• Promoting organizational values more fully

WORKSHOP DETAILS

The workshop is a combination of subject matter presentation, video examples, and group engagement. This interactive presentation is divided into 5 sections:

1. Introducing and examining the concept of workplace culture and how it drives clinic success and innovation.


2. Outlining the impacts of culture on patient and staff engagement.


3. Discussing the complexity of a diverse work culture in relation to creativity, commitment and enthusiasm.


4. Providing best practice recommendations and action plans for improving dental practice culture


5. Question and Answer section.

Presenters

About Paul Pelletier

LL.B. PMP CAPS

Paul is a corporate lawyer and business executive specializing in workplace culture, leadership, diversity/inclusion, and conflict management. Paul is the former Chair of Diversity and Inclusion at the Attorney General of BC and the author of two books, including The Workplace Bullying Handbook. Paul’s website is https://pushingpastimpossible.com

Paul’s goal is to help build respectful, healthy, well-managed, inclusive practices where both staff and patients thrive. Paul’s clients include Dental Associations (Ontario, Quebec, Newfoundland, Alberta, Saskatchewan), dental conferences and events (PDC, JDIQ, ODA, NDA, SDA, RDH Evolve, Ottawa Dental Society), professional associations (medical, engineering, project management, travel), Intel, AT& T, American Airlines, Cora, universities, law firms, and Project Management Institute (PMI) chapters.